Terms & Conditions — diva4 Platform Agreement

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

By accessing the Platform, creating an Account, or using any of the Services, you unconditionally accept and agree to be bound by this Agreement in its entirety. If you do not accept these Terms & Conditions, you must immediately cease using the Platform and close your Account.

Your continued use of the Platform following any amendment to this Agreement (see Clause 15) constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically for updates.

To register and maintain a diva4 Account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your membership:

1. Age: You must be at least 21 years of age. diva4 strictly enforces this minimum age requirement and will verify your date of birth during the KYC process. Any Account found to belong to an individual under 21 years of age will be immediately suspended and all balances forfeited.
2. Residency: You must be a resident of Indonesia. diva4 is designed and operated specifically for the Indonesian market. Members accessing the Platform from jurisdictions where online gambling is prohibited are solely responsible for compliance with their local laws.
3. Legal Capacity: You must have full legal capacity to enter into a binding contract under applicable law. Persons under guardianship or with restricted legal capacity may not register an Account.
4. Single Account: You must not already hold an active or suspended diva4 Account. Each individual is entitled to one Account only. Multiple Accounts held by the same individual — whether under the same or different names, email addresses, device identifiers, or payment methods — constitute a material breach of this Agreement.
5. Not Self-Excluded: You must not have requested self-exclusion from diva4 or from any other gambling platform through a shared exclusion scheme that diva4 participates in. Attempting to open an Account during a self-exclusion period is prohibited and void.

diva4 reserves the right to request documentary evidence of any eligibility criterion at any time, including but not limited to a government-issued national identity card (KTP), passport, or proof of residential address.

To register a diva4 Account, you must provide accurate, current, and complete information as requested during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number. You warrant that all information provided is truthful and not misleading.

Upon successful registration, you will be required to complete the diva4 KYC verification process before any withdrawal request may be processed. KYC verification requires submission of:

• A clear photograph or scan of a valid government-issued photo identification document (Indonesian KTP, passport, or equivalent);
• Proof of residential address issued within the past three months (utility bill, bank statement, or equivalent document); and
• Where required by diva4's anti-money-laundering (AML) procedures, proof of source of funds.

diva4 reserves the right to request additional verification documents at any time and to place a temporary hold on withdrawals pending satisfactory completion of enhanced due-diligence checks. Failure to provide requested documentation within 14 calendar days may result in Account suspension.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must notify diva4 support immediately at [email protected] if you suspect any unauthorised access to or use of your Account. diva4 shall not be liable for any loss or damage arising from unauthorised Account access where you have failed to comply with this obligation.

All deposits to your diva4 Account must be made through payment channels officially supported by the Platform. Accepted deposit methods include bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), and Bank Permata, as well as e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed and held in Indonesian Rupiah (IDR). diva4 does not accept deposits in foreign currencies or via cryptocurrency wallets.

The following conditions apply to all deposits:

1. Minimum Deposit: The minimum single deposit amount is Rp 25.000. Deposits below this threshold will not be credited and may be returned subject to applicable bank processing times.
2. Own Funds Only: You may only deposit funds that lawfully belong to you. Depositing funds on behalf of a third party, or using a payment method registered in another person's name, is strictly prohibited and constitutes a material breach of this Agreement.
3. No Credit Cards: diva4 does not accept deposits made using credit cards or any credit-funded payment instrument.
4. Processing Time: Bank-transfer deposits are typically credited within 5 minutes of successful transfer confirmation. E-wallet deposits are credited in real time. diva4 is not liable for delays caused by third-party payment processors or Indonesian banking infrastructure.
5. Deposit Limits: Members may request voluntary deposit limits at any time through the Account dashboard or by contacting support. Limits take effect immediately upon request and may not be increased for a minimum cooling-off period of 24 hours.

diva4 reserves the right to return any deposit that cannot be verified as originating from an account or instrument registered in the Member's own name, and to request supporting documentation for deposits above Rp 50.000.000 per transaction as part of its AML compliance obligations.

Withdrawal requests may only be submitted once your Account has passed full KYC verification. Withdrawals are processed to Indonesian bank accounts and e-wallets registered in your own name; diva4 does not process withdrawals to third-party accounts under any circumstances.

1. Minimum Withdrawal: The minimum single withdrawal amount is Rp 50.000.
2. Processing Target: diva4 targets processing of verified withdrawal requests within 15 minutes during normal operating hours. Requests submitted during scheduled system maintenance windows or peak banking hours may take longer. Withdrawal times are targets, not guarantees, and are subject to third-party bank clearing times beyond diva4's control.
3. Zero Withdrawal Fees: diva4 does not charge withdrawal fees on any tier. Third-party bank or e-wallet transaction fees, where levied by the receiving institution, are the Member's responsibility.
4. Withdrawal Method Matching: Withdrawals will generally be returned to the same payment method used for the most recent deposit, subject to method availability. Where this is not possible, diva4 will contact the Member to arrange an alternative verified method.
5. Active Bonus Balance: Withdrawals may not be processed while a Bonus Balance is active and has not yet met its applicable wagering requirement. The Member may forfeit the Bonus Balance to release the Real Money Balance for withdrawal, but forfeited bonuses cannot be reinstated.
6. AML Holds: diva4 reserves the right to place a temporary hold on withdrawal requests pending AML review. Members will be notified of any such hold within 24 hours and provided with a reasonable timeline for resolution.

diva4 offers a range of bonuses and promotional offers to eligible Members. All bonuses are subject to the specific terms published on the relevant promotion page, which form part of this Agreement. In the event of a conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms prevail with respect to that promotion only.

The following general conditions apply to all diva4 bonuses unless a specific promotion's terms expressly state otherwise:

1. Wagering Requirement: All bonus credits are subject to a wagering requirement before any portion of the Bonus Balance or associated winnings may be converted to withdrawable Real Money Balance. The standard wagering requirement is 30× the bonus amount, unless the specific promotion states a different multiplier.
2. Game Contributions: Not all games contribute equally to wagering requirements. Slot titles by Pragmatic Play, PG Soft, Pocket Games Soft, and most other providers typically contribute 100%. Live dealer table games (Baccarat, Roulette, Blackjack) and sportsbook wagers typically contribute at a reduced rate as specified in the promotion's terms. Playing Baccarat and live table games exclusively with a bonus balance to complete a wagering requirement is a common pattern that diva4 monitors; diva4 reserves the right to void bonuses where this pattern is detected in combination with other indicators of bonus abuse.
3. Validity Period: Bonuses must be claimed within the validity window specified on the promotion page. Unclaimed bonuses expire automatically and cannot be reinstated. Active wagering requirements must be completed within the stated period or the Bonus Balance will be forfeited.
4. Maximum Bet While Bonus is Active: While a Bonus Balance is active, the maximum permitted single bet or wager is Rp 500.000 (or the currency equivalent as displayed). Bets exceeding this limit while a bonus is active may result in the bonus being voided.
5. One Bonus at a Time: Only one bonus may be active per Account at any time. If you deposit while a bonus is active, the new deposit will be credited as Real Money Balance without triggering a second bonus, unless the specific promotion permits stacking.
6. Bonus Abuse: diva4 employs automated and manual monitoring to detect bonus abuse, including the use of multiple accounts, coordinated group wagering, arbitrage strategies, and other patterns inconsistent with normal recreational play. Accounts found to be engaging in bonus abuse will have bonuses voided and may be permanently suspended.

All games available on the diva4 Platform are provided by certified third-party game studios including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, Pocket Games Soft, and Spribe. Each game operates according to its own published rules and independently audited Return to Player (RTP) configuration. diva4 does not control the outcome of individual game rounds; results are determined by certified Random Number Generator (RNG) systems or, in the case of live dealer games, by the physical outcome of real-world game elements streamed in real time.

By placing a wager on any game or sportsbook market, you acknowledge and accept:

1. That the outcome of each game round or event is determined independently of any previous round or event;
2. That past performance or historical results do not predict or influence future outcomes;
3. That all wagers placed and accepted are final and binding once confirmed by the Platform;
4. That sportsbook odds are subject to change up to the moment of bet acceptance; and
5. That in the event of a technical error or system malfunction during a game round, diva4 reserves the right to void the affected round and return the staked amount to the Member's Account. Winnings generated during a confirmed malfunction will not be credited.

diva4 sportsbook markets cover BRI Liga 1 (including fixtures involving Persija Jakarta, Persib Bandung, Bali United, and Timnas Indonesia), the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, Piala AFF, badminton majors (All England, Thomas Cup, Indonesia Open), MotoGP including the Mandalika circuit, and E-sports titles including Mobile Legends MPL Indonesia and PUBG Mobile. Market availability is subject to event scheduling and diva4's discretion.

diva4 is committed to providing a safe, transparent, and responsible gaming environment. The Platform is strictly for adults aged 21 and above, and its Services are intended for entertainment purposes only. diva4 actively promotes responsible gambling and provides all Members with a suite of self-management tools accessible directly from the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Cap the maximum net loss permitted over a defined period.
• Session Time Reminders: Receive on-screen notifications after a defined period of continuous gameplay.
• Cooling-Off Period: Temporarily suspend your Account for a period of 24 hours, 7 days, 30 days, or 90 days. The Account will be inaccessible for the full duration and cannot be reopened early.
• Self-Exclusion: Permanently close your Account and request exclusion from the diva4 Platform. Self-exclusion is irrevocable for a minimum period of 12 months and may be requested by contacting [email protected].

For further guidance on responsible gaming tools, resources, and self-assessment questionnaires, please visit our Responsible Gaming page. If gambling is negatively affecting you or those around you, please seek help promptly — do not wait for the problem to escalate.

The following activities are strictly prohibited on the diva4 Platform. Engaging in any Restricted Activity constitutes a material breach of this Agreement and may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement authorities:

1. Registering more than one Account, or registering on behalf of another person;
2. Providing false, inaccurate, or misleading personal information during registration or KYC verification;
3. Using software, bots, scripts, or automated tools to interact with the Platform in a manner not available to ordinary users;
4. Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain; any winnings derived from an identified exploit are void;
5. Engaging in any form of match-fixing, collusion, or coordinated play intended to manipulate game or sportsbook outcomes;
6. Attempting to launder money or use the Platform to facilitate any financial crime, including but not limited to the placement, layering, or integration of proceeds of unlawful activity;
7. Depositing funds originating from criminal activity or using stolen payment instrument details;
8. Sharing Account credentials with or allowing access by any third party; and
9. Engaging in abusive, threatening, or harassing behaviour directed at diva4 staff or other Members via any communication channel.

All content on the diva4 Platform — including but not limited to the diva4 brand name and logo, website design, graphics, text, software, game interfaces, promotional materials, and all associated intellectual property — is the exclusive property of diva4 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational purposes in accordance with this Agreement. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content obtained from the Platform without diva4's prior written consent.

To the fullest extent permitted by applicable law, diva4, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or business interruption — arising out of or in connection with your use of or inability to use the Platform or Services, regardless of whether such loss was foreseeable.

diva4's total aggregate liability to you for any claim arising under or in connection with this Agreement shall not exceed the total value of deposits made by you to diva4 in the 90-day period immediately preceding the event giving rise to the claim.

diva4 does not warrant that the Platform will be continuously available, error-free, or free from viruses or other harmful components. Scheduled maintenance windows will be communicated in advance where reasonably practicable. diva4 is not liable for loss arising from Platform downtime, third-party payment-processor outages, or telecommunications failures beyond its direct control.

You may close your Account at any time by submitting a written request to [email protected]. Upon receipt of a valid closure request, diva4 will process any outstanding withdrawal of the Real Money Balance to your verified payment method within a reasonable timeframe, provided all KYC requirements have been met and no outstanding AML review is in progress.

diva4 reserves the right to suspend or permanently close any Account, with or without prior notice, in the event of:

• Breach of any provision of this Agreement;
• Reasonable suspicion of fraudulent activity, money laundering, or other criminal conduct;
• Failure to pass or maintain KYC verification requirements;
• Discovery that the Member does not meet the eligibility criteria set out in Clause 3; or
• A court order, regulatory direction, or other legally binding instruction requiring Account closure.

Where an Account is closed due to a material breach by the Member, diva4 reserves the right to withhold any Bonus Balance and associated winnings. Real Money Balances will be returned to the Member after deduction of any amounts owed to diva4, subject to satisfactory completion of AML and KYC checks.

This Agreement and any dispute or claim arising out of or in connection with it — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with internationally recognised principles applicable to online gaming platform agreements, as applied by the arbitral tribunal constituted under Clause 14.2 below.

In the event of a dispute, you agree to first raise the matter with diva4's customer support team at [email protected]. diva4 will acknowledge your complaint within 48 hours (Western Indonesia Time, WIB UTC+7) and endeavour to resolve it within 14 calendar days. If the dispute is not resolved through this internal process, either party may refer the matter to binding arbitration under internationally recognised online dispute resolution rules.

Nothing in this clause limits either party's right to seek urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

diva4 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material amendments will be communicated to Members via the email address registered to their Account and/or through a prominent notice on the Platform, with a minimum of 14 calendar days' advance notice before the amended terms take effect.

If you do not accept the amended Terms & Conditions, you must cease using the Platform and close your Account before the revised terms take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Agreement.

The current version number and effective date of these Terms & Conditions are displayed at the top of this page. Previous versions are available on request from [email protected].

If you have any questions, concerns, or complaints regarding these Terms & Conditions, your Account, or any aspect of the diva4 Platform, please contact the diva4 support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget on the Platform. Response time target: under 90 seconds.
• Support Hours: 24/7, all time zones. Customer service team is staffed by native Indonesian-speaking agents and operates continuously, including Indonesian public holidays (Idul Fitri, Idul Adha, Independence Day, Nyepi, and other national observances).

For responsible gaming support specifically — including requests for self-exclusion, deposit limit adjustments, or account cooling-off periods — please email [email protected] with the subject line "Responsible Gaming Request" or visit our Responsible Gaming page for immediate access to self-service tools.